Area Code 984 – Quintana Roo

Overview of Area Code 984 (Quintana Roo, Mexico)

Area code 984 is a geographic National Destination Code (NDC) assigned to the southeastern state of Quintana Roo, Mexico, under the international country calling code +52. This code serves the central and southern portions of the state, including the municipalities of Solidaridad (with the city of Playa del Carmen), Tulum, Cozumel, and Felipe Carrillo Puerto. It does not cover the northern tourist corridor of Cancún or Isla Mujeres, which use area code 998, nor the southern border city of Chetumal, which uses area code 983.

Geographic Coverage and Major Localities

The 984 area code encompasses a mix of urban centers, coastal resort areas, and rural communities. Key cities and towns served include:

• Playa del Carmen – the largest city in the code, a major tourism hub along the Riviera Maya.
• Tulum – renowned for its archaeological sites and beach resorts.
• Cozumel – an island municipality famous for scuba diving and cruise ship ports.
• Puerto Aventuras and Akumal – residential and resort developments.
• Felipe Carrillo Puerto – an inland agricultural and cultural center.

Dialing Formats and Procedures

Within Mexico, calls to numbers in the 984 area code require the national long-distance prefix 01 followed by the area code and the seven-digit local number. For example, to call a landline in Playa del Carmen from Mexico City, dial: 01 984 XXX XX XX.

From outside Mexico, callers must use the international access prefix of their country (e.g., 011 in the US/Canada, 00 in most European countries), followed by Mexico's country code 52, the area code 984, and the seven-digit subscriber number. Thus, an international call to a Playa del Carmen number would be formatted as: +52 984 XXX XX XX.

Local calls within the same area code can be made using the seven-digit number alone, without the 01 or 984 prefix. However, due to the increasing demand for numbers in the Riviera Maya region, an overlay plan has been implemented, and ten-digit dialing is now required for all calls within the 984 region, even for local calls. This means that even local calls must include the area code.

Regulatory and Technical Considerations

The 984 area code is administered by the Federal Telecommunications Institute (IFT) in Mexico. It is a geographic code, meaning that the number is tied to a physical location, although number portability allows users to retain their number when moving within the same geographic area. The code is used for both fixed-line (PSTN) and some VoIP services, but it is not assigned to mobile networks, which use the non-geographic prefixes 044, 045, or 1 followed by the mobile number.

For businesses operating in the region, having a local 984 number establishes a presence in the Riviera Maya and can reduce long-distance costs for local customers. For tourists and international callers, understanding the correct dialing format is essential to reach hotels, restaurants, and local services reliably.