Area Code 28 – Mitrovica

Geographic Overview

The +383 28 area code is a geographic National Destination Code (NDC) assigned to the Mitrovica region in the Republic of Kosovo. This code covers the city of Mitrovica and its surrounding municipalities, including South Mitrovica, North Mitrovica, and nearby settlements. As part of the Kosovo numbering plan, the code is used for fixed-line (PSTN) services, providing local telephony to residential, business, and government subscribers within this administrative area.

Dialing Formats

When calling a fixed-line number in Mitrovica from within Kosovo, subscribers must dial the trunk prefix 0, followed by the area code 28, and the subscriber's 7-digit local number. The national format is: 0 28 XXX XXXX.

For international callers, the country code +383 replaces the trunk prefix, and the area code is used without the leading zero. The international format is: +383 28 XXX XXXX. For example, a local number such as 123 4567 would be dialed as 028 123 4567 domestically and +383 28 123 4567 from abroad.

Regulatory and Technical Notes

The Kosovo numbering plan is administered by the Regulatory Authority of Electronic and Postal Communications (ARKEP). The +383 code was introduced in 2017, replacing the previous Serbian +381 and Monaco +377 prefixes used in Kosovo. The 28 NDC is part of the geographic numbering scheme, and numbers are allocated to operators providing fixed-line services in the region.

While the code is primarily used for traditional PSTN lines, it may also be used for VoIP services that are tied to a physical location in the Mitrovica area. However, mobile numbers in Kosovo are non-geographic and use different prefixes (e.g., 44, 45, 49), so they are not associated with this area code.

Caller Instructions

• Local callers within Kosovo must always include the trunk prefix 0 when dialing a Mitrovica number, even if they are calling from another landline in the same area.
• International callers should replace the leading 0 with +383 and omit the 0 when dialing from outside Kosovo.
• Roaming and VoIP users should ensure they use the correct international format to avoid routing errors.

As with many geographic codes, overlay plans may be introduced in the future, requiring 10-digit dialing for all calls within Kosovo. Subscribers are advised to check with their service provider for any changes to local dialing procedures.